Subscription Policy
The Refillable Candle Company offers two different monthly subscription boxes: The waxmelt subscription and The Refillable Candle subscription.
Your subscription box is dispatched from our HQ on the 1st week of the following month. Please note payments are billed in advance.
Purchasing your subscription
When you initially purchase your subscription, please don't add other items to your basket. Please come back and checkout separately after you have subscribed.
Discount codes cannot be applied to subscription boxes unless advertised otherwise.
Shipping is free, and subscription boxes are delivery only, they cannot be collected.
Monthly payments
Monthly payments are automatic and billed on the 12th of every month. If we need to change your payment date for any reason, we will email you beforehand.
Payments are in advance - so, for example, if your payment is made on any date in May, your box will be sent out on 1st June. You can change your payment details at any time by updating your subscription account via our website. We accept debit/credit cards and PayPal.
Cancellations
Your subscription is on a monthly rolling basis. You can cancel your subscription at any time. Just login to your account on our website, or click the unique link in the email you received when you first subscribed.
If you cancel your subscription, but you have already paid for your next box (even if it has not yet been dispatched), you will still receive this box and will not be due any refund. Your subscription will be cancelled after the last box you have paid for has been sent out to you.
Refunds, exchanges or returns
Refunds, exchanges or returns are not available on subscription boxes. If any items arrive damaged, please email us as soon as possible at theonecocustomerservices@gmail.com
Last updated: AUG 2024
How our candle subscription works...
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Pick your
free candle jar
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Get your new scent
delivered to your door at the
start of each month
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Enjoy your candle.
Then clean and refill your
jar each month
Simply choose your FREE candle jar and then enjoy a brand new surprise scent delivered to your door each month! Each scent will either be from our latest seasonal collection or an exclusive scent that is unavailable to buy in the shop.
Enjoy FREE shipping when you sign up to our candle subscription box and get your first month for just £9.99 using our code SUBCLUB at checkout. Each subscription box is just £13 per month after.
Refillable Candle Subscription
use code SEP24 at checkout and get your first two months for just £9.99. *This order is for September's box!*
What our customers say...
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"Absolutely love this concept of refillable candles. Also having a subscription which works out cheaper. Lovely business, exceptional customer service"-Mel
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"I joined the subscription candle scheme with no previous experience of the brand but loved the concept, and I have to say I’m super impressed! The burn of the candle is so clean and the first refill I’ve received smells amazing! Even my husband (who is against my constant buying of candles!) is impressed! Already looking forward to the next one next month." -Sarah
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"Beautiful candle refill delivered every month, well packaged and smells amazing!"-Sally